Manchester, Connecticut

Customer Service & Information Center

A central source of information for all customer needs - residents, visitors and businesses. The division was established in 1998 as a one-stop municipal resource center. The Customer Service & Information Center handles a wide variety of service requests from the public, in addition to assisting other town departments with their seasonal programs.

The Center is able to receive citizen requests on a 24/7 basis. At the conclusion of normal business hours, it is equipped with a convenient after hours voice mail system. In addition, staff administers the town's automated Citizen Request System, which provides around the clock electronic access to Town Hall.

Office Hours: 8:00 a.m. - 5:00 p.m.
Phone: 860-647-5235

Citizen Request System

Use the Citizen Request System to address a question or concern and receive a thorough and accurate response from our friendly and knowledgeable staff.



Holidays observed by the Town of Manchester



The Customer Service & Information Center has been designated as a Passport Acceptance Agency by the US Passport Agency.


Business Tips

Important information about locating your business in Manchester.



Here is a sample of gift merchandise for sale in the Town Hall Customer Service & Information Center.


Services Provided

We provide a wide range of services.


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